User Needs Assessment for the Global Earthquake Model (GEM)
Charles Scawthorn and Keith Porter SPA Risk LLC Pasadena CA, USA
Successful development of software such as the Global Earthquake Model (GEM) requires a structured process involving defining the product requirements, based on which the software requirements are specified, actual software is constructed and a number of subsequent steps up to and including deployment and maintenance are implemented. A key part of developing the product requirements document is a User Needs Assessment – that is, defining Who the users of GEM will be, and What their needs are. In order to address these questions, a User Survey was conducted, consisting of 17 questions each in English, Spanish, Chinese, Hindi and Japanese. The survey was accessed over 800 times from over 74 countries, with over 400 completed responses, which are summarized in Section 2 of this report.